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Regular Features and Articles from Back Issues of INSIGHT

To this Month's Contents

February 2008
- Feature: Who Pays for What?
  Results from INSIGHT’s Annual Survey of P-Page Reimbursements
- Editor's Page: No Insurer Valentines This Year
- Industry Update
- Investment Update
- TrendLine: Employee Pay Plans
January 2008
- Feature: Time to Change Who’s on the Bus
  Firing an employee is never fun, but there are ways you can make the process better and less costly for your business.
- Editor's Page: Out with the Old - In with the New
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops’ Usage of Aftermarket Parts
December 2007
- Feature: To Be Continued
  Will 2008 bring answers to questions left unanswered this year?
- Editor's Page: Hot and Cold
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops’ Usage of Aftermarket Parts
November 2007
- Feature: The Future of DRPs
  Industry views on where the insurer direct repair programs should go from here - and why
- Editor's Page: Curtains
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops’ Usage of Aftermarket Parts
October 2007
- Feature: Features in Review
  From State Farm’s latest changes to the tragic death of an industry leader, the topics we have covered in recent months require updates.
- Editor's Page: Stack Up at NACE 2007
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops’ Usage of Aftermarket Parts
September 2007
- Feature: The End of the Supplement?
  Backers of a new work flow plan say it could reduce costs for shops, insurers, and vendors by as much as $700 per claim.
- Editor's Page: Complete Repair Plans
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops’ Usage of Aftermarket Parts
August 2007
- Feature: Still Under Review
  Views on State Farm’s Select Service Program vary widely one year after its nationwide roll-out began.
- Editor's Page: Stand Up for What?
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops’ Usage of Aftermarket Parts
July 2007
- Feature: Where Do We Go From Here?
  Keeping an eye on trends in the insurance industry can offer some clues for repairers looking to the future.
- Editor's Page: Where To Now?
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops Offering Other Services
June 2007
- Feature: The Case for Recruiting Women
  What are the business benefits for doing more to attract women to careers as technicians - and how can you draw on this largely untapped pool of talent?
- Editor's Page: Winning Ways
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
May 2007
- Feature: A Change in Tone
  Have collision repairers reached a turning point in terms of dissatisfaction with the state of the industry?
- Editor's Page: Ring Tones
- Industry Update
- Investment Update
- TrendLine: Paint Support and Service
April 2007
- Feature: Going Lean
  Is Lean Production a viable concept in collision repair, or just the latest consultant catchphrase?
- Editor's Page: Try Lean - and Mean It
- Industry Update
- Investment Update
- TrendLine: Shop Participation on Customer Satisfaction Indexing Programs
March 2007
- Feature: Return of the Repeal?
  After dropping off the industry's radar for more than a dozen years, the McCarran-Ferguson insurer antitrust exemption is back in the spotlight.
- Editor's Page: Matters of Trust - and Anti-Trust
- Industry Update
- Investment Update
- TrendLine: Employee Benefit Packages
February 2007
- Feature: Who Pays for What?
  Results from INSIGHT’s Annual Survey of P-Page Reimbursements
- Editor's Page: No Insurer Valentines This Year
- Industry Update
- Investment Update
- TrendLine: Diminished Value
January 2007
- Feature: Cross-Country Tour of Ideas
  Spend a few minutes talking with another shop owner, and you will almost always pick up a good idea or two. Here are some we have heard this past year.
- Editor's Page: Do Your To-Do List for 2007
- Industry Update
- Investment Update
- TrendLine: Shop Participation in DRPs
December 2006
- Feature: Claimant or Insured?
  Illinois attorney says one way some shops counter insurer control is by looking at claims like a personal injury attorney might.
- Editor's Page: Look Back; Look Ahead
- Industry Update
- Investment Update
- TrendLine: Shop Business Conditions
November 2006
- Feature: Insurer’s Fickleness Fuels Fury
  American Family’s second recent switch to a different estimating system has shops seeing red.
- Editor's Page: Stormy Weather
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Paint Company Value Added Programs
October 2006
- Feature: Hello. Goodbye.
  The rampant technician turnover of the past may have ebbed somewhat, but here is how to respond when inevitable changes in personnel occur.
- Editor's Page: Tuning In: To Changing Times
- Industry Update
- Investment Update
- TrendLine: Shop Experience of Arbitrary Changing of Automated Times
September 2006
- Feature: Back to School
  Ten things that are probably worth knowing this Fall even if you are not one who likes to hit the books
- Editor's Page: Learn to Keep Up
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops Usage of Aftermarket Parts
August 2006
- Feature: Select Service Begins to Roll
  State Farm makes some changes and prepares to introduce the new Select Service program company-wide.
- Editor's Page: Pride and Education
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops Offering Other Services
July 2006
- Feature: Goodbye Insurance Work...Hello Profit?
  The DRP squeeze has more shops looking for alternatives to insurer-paid collision repair work.
- Editor's Page: Popcorn and Lemonade
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
June 2006
- Feature: Select Service Perspectives
  Shops on - and off - State Farm’s new Select Service Program share their views on the program and what it may mean for the industry
- Editor's Page: Play Fair!
- Industry Update
- Investment Update
- TrendLine: Paint Support and Service
May 2006
- Feature: Recyclers Take Aim
  Used parts industry hopes standards and parts grading will help boost its market share
- Editor's Page: Talking the Talk
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Customer Satisfaction Indexing Programs
April 2006
- Feature: Cash Is King
  Smarter jobbers - and their smartest collision repair shop customers - are increasingly paying more attention to cash flow rather than gross sales. Here is why - and how.
- Editor's Page: Do the Math
- Industry Update
- Investment Update
- TrendLine: Employee Benefit Packages
March 2006
- Feature: Bustin’ Up Bottlenecks
  How a 22-year-old business theory may be the solution for powering up production at your shop
- Editor's Page: Being a Renaissance Person
- Industry Update
- Investment Update
- TrendLine: Diminished Value
February 2006
- Feature: Who Pays for What?
  Results from INSIGHT’s Annual Survey of P-Page Reimbursements
- Editor's Page: Being Upfront
- Industry Update
- Investment Update
- TrendLine: Shop Participation in DRPs
January 2006
- Feature: New Year, New Profits
  A renewed emphasis on paint shop productivity can help boost a collision repair facility’s bottom line
- Editor's Page: Make Your List - and Check It Often
- Industry Update
- Investment Update
December 2005
- Feature: Tool Reimbursement
  Is this a cost-cutting tool or a red flag for auditors?
- Editor's Page: Leading into the New Year
- Industry Update
- Investment Update
- TrendLine: Shop Business Conditions
November 2005
- Feature: Black Box FAQs
  Questions and answers about what is happening in the Collision Repair Industry on the event data recorders front
- Editor's Page: Sequels, Heroes, and Villains
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Paint Company Value Added Programs
October 2005
- Feature: Fall Harvest
  A crop of timely items combined in a feature recipe to provide some industry food for thought
- Editor's Page: Mother Nature vs Industry Nature
- Industry Update
- Investment Update
- TrendLine: Shop Experience with Totaled Vehicles
September 2005
- Feature: DRP Disillusionment
  Is it time to re-evaluate the shop - insurer direct repair program partnerships?
- Editor's Page: Hot Topics
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops Usage of Aftermarket Parts
August 2005
- Feature: Exclusively Collision?
  Should shops specialize in only collision repair or offer additional products and services in today’s highly competitive marketplace?
- Editor's Page: Keep Your Day Job
- Industry Update
- Investment Update
- TrendLine: Collision Repair Shops Offering Other Services
July 2005
- Feature: Learning from Others' Mistakes
  Some bumps and bruises on the business highway of change and growth can be avoided if you heed the lessons others have picked up along the way
- Editor's Page: Ups and Downs
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
June 2005
- Feature: M2 Comes Up MT (Empty)
  What caused the collapse of another consolidator - and what does it mean for the industry?
- Editor's Page: Just a Job?
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Customer Satisfaction Indexing Programs
May 2005
- Feature: The Airbag Debate Resurfaces
  Discussion of the use of non-deployed modules is back on the table
- Editor's Page: Passing Tests
- Industry Update
- Investment Update
April 2005
- Feature: Lower Costs, Higher Profits
  Doing the math to improve the collision repair facility business profit-cost equation
- Editor's Page: Retrenchment
- Industry Update
- Investment Update
- TrendLine: Employee Benefits Packages
March 2005
- Feature: Moving Toward a New Model
  The relationships between shops and jobbers will change - if jobbers hope to remain successful.
- Editor's Page: Connecting the Dots
- Industry Update
- Investment Update
February 2005
- Feature: Who Pays for What?
  Results from INSIGHT's Annual Survey of P-Page Reimbursements
- Editor's Page: Playing the Percentages
- Industry Update
- Investment Update
January 2005
- Feature: Three Associations One Voice?
  Is the industry helped -- or hurt -- by having multiple national trade groups?
- Editor's Page: Do It Once - and Do It Right
- Industry Update
- Investment Update
- TrendLine: Highlights of Year 2004 TrendLines
December 2004
- Feature: Unresolved Issues
  Not every issue gets neatly wrapped up as another year comes to an end. Here is a look at some unanswered questions that will still be facing the industry in 2005.
- Editor's Page: At Loose Ends When the Year Ends
- Industry Update
- Investment Update
- TrendLine: Shop Business Conditions
November 2004
- Feature: New Technology=Fewer Crashes?
  The focus has shifted from crash safety to crash avoidance. What will this mean for those who fix cars?
- Editor's Page: Being Safe - But Definitely Not Sorry
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Paint Company Value-Added Programs
October 2004
- Feature: Establishing a Good Agreement
  Getting a direct repair agreement to work for both shop and insurer requires honest and open discussion of what the mutual goals are.
- Editor's Page: That Awful “F” Word Again?!
- Industry Update
- Investment Update
- TrendLine: Where Does the Blend Stop? Shop Experience of Blend Time
September 2004
- Feature: Recruitment Solution
  Even in a sluggish economy smart employers keep looking for top new talent
- Editor's Page: Actions Speak Louder than Words
- Industry Update
- Investment Update
- TrendLine: Shop Usage of Aftermarket Parts
August 2004
- Feature: Summer Vacation
  Join INSIGHT for a whirlwind virtual tour of west coast shops
- Editor's Page: Summer Camp Activities
- Industry Update
- Investment Update
- TrendLine: Shop Experience with “Totaled” Vehicles
July 2004
- Feature: Rekeying Redux
  Shops have been complaining about the time and expense of re-entering insurer estimate data for years. Is an end in sight?
- Editor's Page: Holding the Key
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
June 2004
- Feature: Holding a Mirror to the Industry
  How the Collision Repair Industry can best improve its image is an ongoing debate.
- Editor's Page: Mirror, Mirror on the Wall
- Industry Update
- Investment Update
- TrendLine: Shop Use of Customer Satisfaction Indexing
May 2004
- Feature: We don’t need no stinkin’ database
  Shops see misuse or real abuse of estimating databases as a major concern.
- Editor's Page: Industry To-Do List
- Industry Update
- Investment Update
- TrendLine: Employee Benefits Packages
April 2004
- Feature: A View from the Middle
  Mid-sized insurers discuss their views on direct repair programs, non-OEM parts,insurer-owned shops, and more.
- Editor's Page: Viewpoints Score Points Here
- Industry Update
- Investment Update
March 2004
- Feature: Farewell Small Shop?
  Although they face growing competition, operators of smaller shops say they are not going away.
- Editor's Page: Seeing Red about the Rip-Off Story
- Industry Update
- Investment Update
February 2004
- Feature: Who Pays for What?
  No Big Changes in 2003.
- Editor's Page: Filling in the Blanks
- Industry Update
- Investment Update
- TrendLine: Shop Participation in DRPs
January 2004
- Feature: State of the Industry: 2004
  Some positive signs for a smaller Market: Survivors survive when they're prepared for whatever changes come along.
- Editor's Page: Resolutions Plus Change
- Industry Update
- Investment Update
- TrendLine: Highlights of Year 2003 TrendLine Survey Results
December 2003
- Feature: 2003 Ideas: 2004 Realities?
  Will the concepts discussed during this past year actually make it to successful implementation in the next?
- Editor's Page: Tis the Season for Thanks and Resolutions
- Industry Update
- Investment Update
- TrendLine: Shop Business Conditions
November 2003
- Feature: Sex in the Shop
  INSIGHT's sting operation uncovers amazing story.
- Editor's Page: Mud in Your Eye?
- Industry Update
- Investment Update
- TrendLine: Shop Expansion Plans
October 2003
- Feature: Taiwan: Take Two
  The U.S. delegation that visited non-OEM parts factories last month included two people who made a similar trip four years ago.
- Editor's Page: Team Work
- Industry Update
- Investment Update
- TrendLine: Shop Marketing Activities
September 2003
- Feature: OEM Forum
  Technical clinics and panel discussions provide a wealth of automaker information and answers
- Special Feature: Do You Excel
  INSIGHT's own Charlie Baker offers readers a little "Back to School" September Special Feature - AND a homework assignment!
- Editor's Page: Blackout Fallout
- Industry Update
- Investment Update
- TrendLine: Shop Usage of Aftermarket Parts
August 2003
- Feature: The Jobber's Job: Working the Middle
  Jobbers face a challenging task as the relationships between shops, insurers, paint companies, and distributors evolve
- Editor's Page: Exciting Times All Around
- Industry Update
- Investment Update
- TrendLine: Shop Experience with Totaled Vehicles
July 2003
- Feature: Making Every Square Foot Count
  Efficient small shops can maximize production without adding square footage
- Editor's Page: Running a Tight Ship
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
June 2003
- Feature: Smarter Scheduling
  Can movimg away from the in on Monday out on Friday scenario improve cycle time AND cut rental costs?
- Editor's Page: Time Is Money
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Customer Satisfaction Indexing
May 2003
- Feature: Manageable Risk - or Explosive Mistake?
  Several entities vie to certify non-deployed airbags from salvage vehicles for use in collision repair
- Editor's Page: Sharing Information
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Networks
April 2003
- Feature: Networks Networks Everywhere
  Are networks a better way for independent shops to compete with consolidators, or an unnecessary added cost?
- Editor's Page: Networking Caution: Don't Work Without a Net
- Industry Update
- Investment Update
- TrendLine: Insurer Specification of Non-OE Parts
March 2003
- Feature: Seeing the Value
  Knowing how to determine what your business is worth - and how to improve its value - is important no matter what your future plans.
- Special Feature: Introduction to Mentoring
  Mark Claypool's Mentoring At Work Addresses the Technician Shortage Crisis Head-On
- Editor's Page: For What It's Worth
- Industry Update
- Investment Update
- TrendLine: Diminished Value
February 2003
- Feature: Who Pays for What?
  Insurer "always pay" P-page line items are down
- Editor's Page: Getting in Shape
- Industry Update
- Investment Update
- TrendLine: Shop Benchmarks
January 2003
- Feature: The State of the Industry
  Where are we now and what lies ahead in 2003?
- Editor's Page: Key Word for 2003: Efficiency
- Industry Update
- Investment Update
- TrendLine: Shop Participation in DRPs
December 2002
- Feature: Consolidation Update
  Growth is just one of the key issues facing auto body repair shop consolidators - and the independent shops competing with them.
- Editor's Page: Endings and Beginnings
- Industry Update
- Investment Update
- TrendLine: Parts: Radiators
November 2002
- Feature: A Shallow Victory?
  ASA says its agreement with automakers will open up OEM service and repair information to independents, but some observers claim the industry association is giving up too soon on a legislative fix.
- Editor's Page: A Good Foundation
- Industry Update
- Investment Update
- TrendLine: Employee Pay Plans
October 2002
- Feature: Inside the Black Box
  How accident-related vehicle data is collected and used could profoundly change the Collision Repair Industry
- Editor's Page: Elder Sibling Is Watching
- Industry Update
- Investment Update
- TrendLine: Productivity
September 2002
- Feature: Benchmarking: Making the Numbers Count
  What are collision repair facilities measuring in 2002 - and why?
- Gus's Garage Becomes a Reality Show: Jake Snyder, author of the Gus series, has begun putting his excellent ideas to use as General Manager of Tilton Body Works, in Lakewood, New Jersey. He promises to send articles in now and then about his experiences there.
- Editor's Page: Knowing the Score
- Industry Update
- Investment Update
- TrendLine: Business Expansion
August 2002
- Feature: I-CAR: Things Are Looking Up
  Attendance up at annual I-CAR meeting and changes are being faced with enthusiasm
- Gus's Garage "Gone Fishing" - Gus will be back at work in September.
- Editor's Page: Quality Time
- Industry Update
- Investment Update
- TrendLine: Paint Support and Service
July 2002
- Feature: Quality Control Takes Center Stage
  The Q word is back
- Gus's Garage
- Editor's Page: L Is for Laws - and Lawsuits
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
June 2002
- Feature: Safety First?
  A look at how state-mandated vehicle safety inspection programs impact the Collision Repair Industry
- Gus's Garage
- Editor's Page: Hit the Highway
- Industry Update
- Investment Update
- TrendLine: Customer Satisfaction Indexing
May 2002
- Feature: Standard vs. Standard
  CAPA and MQVP both claim to better assure non-OEM parts quality
- Gus's Garage
- Editor's Page: Once Upon a Time
- Industry Update
- Investment Update
- TrendLine: Aftermarket Parts Usage
April 2002
- Feature: Who Pays... How?
  INSIGHT follows up its "Who Pays for What?" look at insurer reimbursement with a look at how shops compensate employees
- Gus's Garage
- Editor's Page: Points of View (Shared)
- Industry Update
- Investment Update
- TrendLine: Employee Benefits Packages
March 2002
- Feature: Growing the Business
  A look at how a variety of collision repair businesses are growing their sales and profits in a competitive environment
- Gus's Garage
- Editor's Page: Be a Champion
- Industry Update
- Investment Update
- TrendLine: Benchmarks
February 2002
- Feature: Who Pays for What?
  Insurer approval ratings are directlu linked to payment frequencies
- Feature: Diminished Value: Heating up or going away?
- Gus's Garage
- Editor's Page: Charlie Baker's Crystal Ball
- Industry Update
- Investment Update
- TrendLine: Diminished Value
January 2002
- Feature: The State of the Industry
  Where are we now and what lies ahead?
- Gus's Garage
- Editor's Page: Keeping Up with the Times
- Industry Update
- Investment Update
- TrendLine: Shop Participation in DRPs
December 2001
- Feature: The Changing Face of DRP
  Five trends seen as the widespread use of direct repair programs begins its second decade
- Gus's Garage
- Editor's Page: Tis the Season
- Industry Update
- Investment Update
- TrendLine: Business Conditions
November 2001
- Feature: Preparing for the "R" Word
  Tough economic times require a back-to-basics approach
- Gus's Garage
- Editor's Page: Stick to Your Knitting
- Industry Update
- Investment Update
- TrendLine: Technician Availability
October 2001
- Feature: Making Your Mark
  Yellow Page advertising is dropping as shops find more cost-effective ways to spend marketing dollars
- Gus's Garage
- Editor's Page: Pride and Prudence
- Industry Update
- Investment Update
- TrendLine: Shop Relationships with Factory Paint Representatives
September 2001
- Feature: Organization 101
  Introduction to shop organization and better use of time: a crash course.
- Gus's Garage
- Editor's Page: Organize, Educate, Quantify, Generalize, Hypothesize
- Industry Update
- Investment Update
- TrendLine: Shop Marketing Activities
August 2001
- Feature: Keeping Techs Working
  Much of the industry's labor woes could be solved if fewer workers left early in their careers.
- Gus's Garage
- Editor's Page: Flattery Will Get You Nowhere
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with Estimating Systems
July 2001
- Feature: The Decision Makers Speak
  Consumers talk about what they know and think about the collision industry.
- Gus's Garage
- Editor's Page: Where Will it End?
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with I-CAR
June 2001
- Feature: Allstate Makes a Sterling Deal
  Purchase of 39 collision repair facilities potentially has revolutionary impact on the industry.
- Gus's Garage
- Editor's Page: A New World?
- Industry Update
- Investment Update
- TrendLine: Shop Participation in Paint Company Value Added Programs
May 2001
- Feature: The Value Proposition
  As paint companies update their partnership programs they eye a greater role in the shop-insurer dynamic.
- Gus's Garage
- Editor's Page: Mumbo Jumbo-Free News
- Industry Update
- Investment Update
- TrendLine: Shop Use of Generic Refinish Materials
April 2001
- Feature: Vying for Value
  Paint companies update partnership programs to maintain loyalty and offer new business help for their shop customers.
- Special Feature: The Aftermarket Parts Industry
  Still rebounding from the State Farm decision, the non-OEM industry begins to fight back.
- Special Feature: Gus's Garage
- Editor's Page: Good Things Brewing
- Industry Update
- Investment Update
- TrendLine: Repair Profitability in Terms of Make
March 2001
- Feature: Insurance Agents
  Are you marketing your shop effectively to these key contacts?
- Special Feature: Painting a Healthy Picture
  The Automotive Refinish Distributor Getting in Good Shape in 2001
- Special Feature: Gus's Garage
- Editor's Page: Good Things in the Air
- Industry Update
- Investment Update
- TrendLine: Parts Order Fill Rates
February 2001
- Feature: Who Pays for What?
  State Farm once again receives high marks in annual survey of P-page reimbursements.
- Special Feature: Gus's Garage
- Publisher's Page: Encryption and Licensing: Who's on First?
- Industry Update
- Investment Update
- TrendLine: Shop Benchmarks
January 2001
- Feature: The State of the Industry
  After surprising twists and turns of 2000, what's in store for the industry in the year ahead?
- Special Feature: In Search of Warbirds
- Special Feature: Gus's Garage
- Editor's Page: Happy New Year!
- Industry Update
- Investment Update
- TrendLine: Shop Satisfaction with DRPs
December 2000
- Feature: Consolidating the Industry - Have We Run Our Course?
  Most experts see consolidation movement as a longterm process
- Special Feature: Making That Technology Decision
- Under the Microscope: The UK Collision Repair Market
- Special Feature: Gus's Garage
- TrendLineParts Gross Profit Figures
- Editor's Page: Who's Really in Charge?
- Industry Update
- Investment Update
November 2000
- Feature: Are We Salvaging All We Can from the Salvage Industry?
  A continued look at how shops, insurers, and auto recyclers view the future of salvage parts
- Under the MicroscopeThe UK Collision Repair Market
- Special Feature: Gus's Garage
- Special Feature: Another Point of View
- Editor's Page: The Smell of Things to Come
- Industry Update
- Investment Update
October 2000
- Feature: Can the Collision Repair Industry Be Salvaged?
  Shops, insurers, and auto recyclers consider how the use of salvage parts can be increased and improved
- Special Feature: October Is PRIDE Month
- Special Feature: New and Notable: Ford's Truckload Program Steps into the Future
- Special Feature: Gus's Garage
- Special Feature: A Girl, a Guy, and a Dent
- Editor's Page: The Devil made Us Do It
- Industry Update
- Investment Update
September 2000
- Feature: Ahead of the Game?
  Jobbers are reporting little return from their online ventures - so far...
- Special Feature: A Legal Minefield
  Prudent shops cultivate a relationship with legal eagles to navigate the murky waters
- Special Feature: Under the Microscope: The Salvage Auto Auction Arena: A Thorough Look
- Special Feature: Gus's Garage
- Editor's Page: We're Online, But Are We on Track?
- Industry Update
- Investment Update
August 2000
- Feature: Getting More Value from Your CSI
- Special Feature: Braving the Storm: CAPA and the Aftermath of the State Farm Verdict
- Special Feature: Under the Microscope: How Does Keystone Stand Up to the Scrutiny?
- Special Feature: Gus's Garage
- Special Feature: INSIGHT Neighbor Scores at the Top in Ford Restoration
- Publisher's Page: Up, Down, or Sideways?
- Industry Update
- Investment Update
July 2000
- Feature: Keeping Tabs on Customer Service
- Special Feature: AutoLign Benchmark Quality Paint Adhesion Analysis
- Special Feature: Gus's Garage
- Publisher's Page: The Big Picture Is, Well...Big!
- Industry Update
- Investment Update
June 2000
- Feature: Shop Valuation
- Special Feature: The House That PRIDE Built
- Publisher's Page: Did Somebody Say Change?
- Industry Update
- Investment Update
May 2000
- Feature: Shop Valuation
- Special Feature: The House That PRIDE Built
- Publisher's Page: Did Somebody Say Change?
- Industry Update
- Investment Update
April 2000
- Feature: Beyond the Hype
- Editor's Page: The Good and Bad of Parts Electronic Commerce
- Industry Update
- Investment Update
March 2000
- Feature: Developing a Marketing Strategy
- Editor's Page: Horsepower or Hype?
- Industry Update
- Investment Update
February 2000
- Feature: Who Pays for What?
- Editor's Page: NABC Fouse That PRIDE Built Project Needs Your Help
- Industry Update
- Investment Update
January 2000
- Feature: The State of the Industry
- Editor's Page: The New Gold Rush: E-Commerce Comes of Age
- Industry Update
- Investment Update
December 1999
- Feature: The State of Consolidation
- Editor's Page: Fostering a Competitive Parts Marketplace
- Industry Update
- Investment Update
November 1999
- Feature: Strategy and Action Part 2
- Editor's Page: I Repeat, Let the Repair Facility Decide What Parts Work!
- Industry Update
- Investment Update
October 1999
- Feature: Strategy and Action
- Editor's Page: Let the Shop Decide What Parts Work
- Special Feature: State Farm Non-OE Parts Lawsuit Nears Completion
- Industry Update
- Investment Update
September 1999
- Feature: Developing a Comprehensive Marketing Plan
- Editor's Page: Advances in Estimating - Evolutionary and Revolutionary
- Industry Update
- Investment Update
August 1999
- Feature: Insurance Company Direct Repair and Referral Programs, Part 2
- Editor's Page: There's No Free Lunch - Revisited
- Industry Update
- Investment Update
July 1999
- Feature: Insurance Company Direct Repair and Referral Programs, Part 1
- Editor's Page: The Growth of DRP and Consolidation's Future
- Industry Update
- Investment Update
June 1999
- Feature: The Parts to Labor Ratio and GP per Clock Hour
- Editor's Page: And Then There Were Six, Paint Suppliers That Is...
- Industry Update
- Investment Update
May 1999
- Feature: Tracking Key Performance Indicators
- Editor's Page: Sorry, Just a Little More on the Non-OE Parts Fiasco
- Industry Update
- Investment Update
April 1999
- Feature: Integrating Training, Differentiation and Follow-Up to Improve the Customer Communication Process
- Editor's Page- The Non-OE Parts Quagmire Revisited

March 1999
- Feature: The Future of CAPA and the Debate Over Non-OE Parts
- Editor's Page: CAPA Must change
- Industry Update
- Investment Update
February 1999
- Feature: Who Pays for What?
- Special Feature: Managing the Customer Communication Process
- Editor's Page: Snow... Snow... Snow...
- Industry Update
- Investment Update
January 1999
- Feature: State of the Industry
- Editor's Page: A Look Back... A Look Ahead...
- Industry Update
- Investment Update
December 1998
November 1998

October 1998
- Feature - Multi-Shop Operations: Is the Leap to Multi-Shop Operations Your Best Bet for Long-Term Success? Part 4: Shop Design, Acquisition Valuations, and Financing Expansion
- Editor's Page - It's Time to Promote the PRIDE You Have for Your Profession
- Industry Update - Industry News
- Special Feature - Financing Expansion: Cash Flow? Debt? Equity?
September 1998
- Feature - Multi-Shop Operations: Is the Leap to Multi-Shop Operations Your Best Bet for Long-Term Success? Part 3: Managing from a Distance
- Editor's Page - Growth Is the Surest Way to Survival
- Industry Update - Industry News
- Special Feature - Sara Goes Undercover INSIGHT's Research Assistant Had an Accident and Needed Repairs. Here's What She Learned About the Claims Handling Process and Her Impressions of the Repair Facilities She Visited.
August 1998
- Feature - Multi-Shop Operations: Is the Leap to Multi-Shop Operations Your Best Bet for Long-Term Success? Part 2: Evaluating Acquisition Candidates and Potential Greenfield Locations
- Editor's Page - The Ford - CTA Debate Continues
- Industry Update - Industry News
July 1998
- Feature - Multi-Shop Operations: Is the Leap to Multi-Shop Operations Your Best Bet for Long-Term Success? Part 1: Analyzing Your Current Potential
- Editor's Page - OEM Insurers
- Industry Update - Industry News
- Special Feature - Staying on Top of a Rapidly Changing Market: Survival Steps for Non-Consolidators by Karen Fierst, President of KerenOr Consultants
June 1998
- Feature - The Next Level of Competition: How Will Repair Facilities Compete in the Next Millennium? Part 5: The Impact of Facility Utilization and Performance Measurement on Productivity
- Editor's Page - The Balancing Act
- Industry Update - Industry News
- Special Feature - A West Coast Perspective on Technician Compensation by Tom Holmes, Owner of Holmes Auto Body
May 1998
- Feature - The Next Level of Competition: How Will Repair Facilities Compete in the Next Millennium? Part 4: Performance Measurement and the Drive Toward Industrialization
- Editor's Page - All Is Not Doom and Gloom
- Industry Update - Industry News
- Special Feature - The Impact of Shop Design on Production by Randy Slama, Sherwin-Williams Design Engineer
- John Dunlavey - Split Dollar Plans: Insurance as Part of a Key Employee Incentive Plan
April 1998
- Feature - The Next Level of Competition: How Will Repair Facilities Compete in the Next Millennium? Part 3: More on Marketing Communications
- Editor's Page - A Virtually 100 Percent Materials-Free Editor's Page... Well, Almost
- Industry Update - Industry News
- John Dunlavey - "Dad, I Need a Raise"
March 1998
- Feature - Who Pays for What? Comparing Insurer P-Page Reimbursements for Common Non-Included Repair Operations
- Editor's Page - More Material Thoughts
- Industry Update - Industry News
- Special Feature - The Next Level of Competition: How Will Repair Facilities Compete in the Next Millennium? Part 2: Customer Communication
- John Dunlavey - The Small Business Exemption
February 1998
- Feature - The Next Level of Competition How Will Repair Facilities Compete in the Next Millennium?
- Editor's Page - Much Ado About Something - Finally
- Industry Update - Industry News
- John Dunlavey - Company Value - Cash Flow
January 1998
- Feature - State of the Industry Wide seasonal variations in business levels coupled with repair facility consolidation produce major impacts in 1997
- Editor's Page - Cheers and Jeers
- Industry Update - Industry News
- John Dunlavey - The Gathering Storm How success may spawn failure
December 1997
- Feature - Collision Repair Consolidation The pace of consolidation quickens as shop consolidators attract investment and move into multiple markets
- Editor's Page - Where Are the Technicians?
- Industry Update - Industry News
- John Dunlavey - Getting the Value Out Part 2
November 1997
- Feature - Digital Imaging Technology Is it the latest claims handling breakthrough or another unfulfilled promise for computerized repairers and insurers?
- Editor's Page - A Slow News Month?
- Industry Update - Industry News
- John Dunlavey - Getting the Value Out Part 1
October 1997
- Feature - I-CAR's Uniform Procedures for Collision Repair A detailed examination of the ambitious reference work and its intended use
- Editor's Page - Must've Been the Full Moon
- Industry Update - Industry News
- John Dunlavey - Non-Qualified Plans in Succession Planning
- Special Feature - The Japan Connection Part 2
September 1997
- Feature - Developing a Comprehensive Marketing Strategy Putting the local market analysis to use to set goals and create a marketing plan
- Editor's Page - A Ray of Hope
- Industry Update - Industry News
- John Dunlavey - Insurance Funding for Business Agreements Term versus Whole Life
- Special Feature - The Japan Connection Part 1
August 1997
- Feature - Developing a Comprehensive Marketing Strategy Effective marketing is the key to competitiveness in a consolidating market
- Editor's Page - The Value of Valuable Information
- Industry Update - Industry News
- John Dunlavey - Secrecy and Business Succession Planning
- Special Feature - The Makings of an Effective Scheduling System A Carter & Carter Report from the UK
July 1997
- Feature - Collision Repair Facility Consolidation The impact of consolidation on shop and insurance company relations Part 3
- Editor's Page - A Busy Month
- Industry Update - Industry News
- John Dunlavey - Funding the Buy - Sell Agreement
- Special Feature - Scheduling Systems A Carter & Carter Report from the UK
June 1997
- Feature - Collision Repair Facility Consolidation The likely path of consolidation and tools independent shops can use to compete Part 2
- Editor's Page - Contrary to Popular Opinion
- Industry Update - Industry News
- John Dunlavey - Business Succession Why a cross purchase is often best for a small business
- Special Feature - ADP Research Refutes Common Perception that Flat Rate Labor Has Declined in the Typical Estimate
May 1997
- Feature - Collision Repair Facility Consolidation The factors driving the growth of collision repair chains and their effect on the future of the industry
- Editor's Page - The Survey Says: A Brighter Future
- Industry Update - Industry News
- John Dunlavey - Buy - Sell Agreements The Business Person's Will
April 1997
- Feature - More Who Pays for What? Comparing insurer P-page reimbursements for common non-included operations Part II
- Editor's Page - Competitive Advantage
- Industry Update - Industry News
- John Dunlavey - When Does Fair Mean Equal? A Business Family's Dilemma
March 1997
- Feature - Who Pays for What? Comparing insurer P-page reimbursements for common non-included repairs Part I
- Editor's Page - Off to the Races
- Industry Update - Industry News
- John Dunlavey - That Stock Certificate
February 1997
- Feature - GM Launches Refinish Paint Certification Program Dealers and sublet repairers must use certified refinish paint systems to receive warranty reimbursement from GM
- Editor's Page - A Fast Start to the New Year
- Industry Update - Industry News
- Special Feature - The Collision Repair Industry in China by Charles Baker
January 1997
- Feature - State of the Industry The Collision Repair Industry prospered in 1996. Are you prepared to grow your business in 1997?
- Editor's Page - The Importance of Diligence
- Industry Update - Industry News
- Special Feature- Perspectives on the Collision Repair Industry in China and Japan by Charles Baker

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