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Excellence in Customer Satisfaction
The Collision Repair Industry INSIGHT Customer Satisfaction Kit
gives you the ability to efficiently keep track of how your shop is handling the
quality of repairs and customer satisfaction. A commitment to customer
satisfaction is essential to business survival in our industry.
Statistics show that:
- Your customer needs friendly empathy from shop personnel.
- Your customer wants information about the repair process.
- Your customer wants the vehicle back in pre-accident condition.
- Your customer wants the vehicle back in a timely fashion - when promised.
Are you meeting your customer's expectations?
A comprehensive customer satisfaction system includes:
- Friendly and informative personal contact with the customer.
- Constant in-process monitoring of repair work.
- Vehicle inspection after completion of repair.
- On-time, as-promised delivery to the customer.
- Post-delivery follow-up.
INSIGHT's CSI Program
It's the User-Friendly way to track your Customer Satisfaction Index!
The INSIGHT CSI Kit Contains:
- An explanation of the index.
- A sample report
- Sample customer forms.
- A supply of two-part postcards which allow the INSIGHT staff and
you to monitor the progress of your Customer Satisfaction Program. This is the
keystone to the process. When you deliver the completed repair job, the customer
is given the "customer half" of the two part postcard. The customer
drops it in the mail to INSIGHT (postage paid by us). You send the shop
half of the postcard back to us. Any unhappy comments are reported to you
immediately, often allowing you to turn an unhappy customer into a satisfied
customer with quick action!
- A report will be compiled and sent out to you each time we input data from
25 cards returned by your customers. The report shows the overall results from
all customers and separately the results from the last 25 card received so that
you can easily identify both strengths and weaknesses in your customer service.
INSIGHT's CSI Program...
Get the user-friendly shop tool that improves your shop's bottom line
by measuring and evaluating your customer service!
To find out more about the unique INSIGHT CSI program,
** CLICK HERE **.
Or, call us Toll-Free at 1-800-860-2744 and we will be happy to discuss the program with you in more detail.
©1999 Collision Repair Industry INSIGHT
All Rights Reserved
INSIGHT Supports the NABC!